Our skin care products use approved ingredients plus our own high quality honey and beeswax. The premise of the skin care products is that they should contain as much honey and beeswax as possible so maximum benefits can be derived.
We do not use any petroleum products or paraben preservatives. We use only essential oils to fragrance our products.
We use all the products personally – therefore no need for animal testing.
Our balms and ointments are entirely natural, however our creams contain a preservative which essential for product safety. With any of our products, please patch test before use, ideally 24 hours before first application. This can be done on the inside of the upper arm.
We take complaints seriously and positively invite comments as we are constantly trying to improve the product and our service.
We aim to deliver mail order parcels within 7 days, however please allow up to 14 days. If your parcel has not been delivered after 14 days, please contact Chain Bridge Honey Farm on 01289 386362 or firstname.lastname@example.org
Our parcels are sent by Royal Mail or Hermes Courier Service.
Royal Mail usually arrives in between 1 – 5 days.
Hermes usually arrives within 3 – 7 days.
As a security measure it is our policy not to store credit card numbers.
We aim to produce and sell a good quality product at a reasonable price. However, if for any reason you are dissatisfied with your purchase we will happily refund the cost of the item plus the postage or exchange the item at no extra cost to yourself. Please contact us within 14 days (commencing the day after delivery) to let us know, and then return the item to us within the following 14 days. Items should be returned to Chain Bridge Honey Farm, Horncliffe, Berwick-upon-Tweed, TD15 2XT.
When returning the item, we suggest you retain a certificate of posting for your own records, in the event of the product failing to reach us.
Please note we are unable to send Honey to the USA due to customs restrictions.
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